FAQ about Industrial and Medical Products

Q
How can I request a quotation?
A

Please contact us with the material, specifications, and quantity details through the inquiry form for further discussion.

Q
Is the quotation free of charge?
A

Quotations are generally provided free of charge. Please consult with us through the inquiry form.

Q
Do you have a price list?
A

As material costs fluctuate, we do not have a price list. We offer quotations on a per-project basis. Please contact us through the inquiry form for further discussion.

Q
I would like to know the trading terms.
A

Our sales representative will explain the trading terms directly. Please contact us through the inquiry form for further discussion.

Q
Is it possible to receive a quotation even without drawings?
A

Generally, we request clients to provide drawings. However, if you don't have drawings, we can propose a quotation based on detailed specifications you provide.

Q
I have used crucibles in my possession. Can you refurbish them into new ones?
A

Yes, it is possible. In that case, there will be refining costs and processing fees for refurbishment. Please provide the details of the items you plan to provide and contact us through the inquiry form.

Q
Can you handle small lot orders?
A

Yes, we can accommodate small lot orders.

Q
How long does it take from placing an order to delivery?
A

Since our products are made-to-order, we start production after order confirmation. The delivery time varies depending on the product, so please contact us through the inquiry form for further discussion.

Q
Will the confidentiality of the entrusted content be protected?
A

We carefully protect clients' confidential information from the inquiry stage onwards. In some cases, we may enter into a confidentiality agreement for the discussion.

Q
Do you have your own plant?
A

Yes. Our factory is located in Soka City, Saitama Prefecture, Japan.

Q
Is it possible to deliver directly to overseas branches?
A

In general, we can deliver our products overseas. However, for products without previous export experience, it will be subject to discussion. Please contact us through the inquiry form.

Q
Can I obtain an Export Trade Control Classification Certificate?
A

If you purchase directly from our company, please contact our sales representative. If you made an indirect purchase, please inquire with your supplier.

Q
I would like to have an SDS (Safety Data Sheet).
A

If you purchase directly from our company, please contact our sales representative. If you made an indirect purchase, please inquire with your supplier.

Q
I want to export your products. Can I receive an SDS in a language other than Japanese?
A

When selling to customers within Japan, we provide SDS in Japanese, in compliance with Japanese regulations.